Terms & Condition

Please read the terms and conditions carefully. Any complaints or questions should be submitted as detailed in these terms and conditions.

  • The Company shall represent Smart Airport Parking Ltd.
  • `Vehicle` shall indicate the Vehicle which is received by Smart Airport Parking Ltd from the customers.
  • The Smart Airport Parking Ltd driver is engaged to meet the Customers and take their cars to and from the airport and Park in compounds.
  • We do not keep credit card and share customer details with any 3rd party.
The company`s Liability
  • The company will admit the responsibility in case of any damage, loss or theft of any vehicle of the customer which occur when the same vehicle is proved and it can be proved this loss is occurred by their negligence that are reported before the car is driven away from the airport towards the parking compound.
  • We will only be responsible where we are at fault.
  • We can move vehicles to a secured parking site we choose within the areas.
  • The Company will not take the responsibility for the loss of car due to natural hazards at the open-air parking operations and the company will not liable for the windscreen or glass damage.
  • The company will not accept the liability of any damage that is occurred due to any mechanical and electrical failure to the vehicles that are under the responsibility of the company. Company will bit liable for the damaged or punctured tyres in case if it is proved that this is occurred due to the negligence.
  • The Company does not accept responsibility for any damage or loss to the Vehicle caused by lack of maintenance, neglect on the owners behalf, or servicing and maintenance not to the manufacturer`s required standards, however caused.
  • If you park for longer or shorter period of time, we will charge you the full day price that applies at the time. But we will consider your vehicle to have been abandoned if you do not claim it at the end of your booking period. We may then make preparations for the removal to get our cost. As a last option this may mean selling your car.
  • The Company will not be accountable, if the Customer loses their return instructions or informs a third party of their password, and this is presented to the Company by a third party who uses it to illegally take the delivery of the Vehicle.
  • The Customer will not accept the responsibility for the Vehicles that are left with the Company utterly at the owner`s risk whilst stored in the safe parking compound.
Vehicle Security and contents
  • It is an advice for the customers to remove all your belongings from the vehicle. In case you intend to leave variables in the Vehicle inform the driver who will fill a form with you and issue a receipt.
Time of drop off and pick up
  • Customers are recommended to permit sufficient journey time to reach at Luton Airport at our parking compound at the time of the meeting. The Customer must ensure they contact Smart Airport Parking Ltd and advise the Company upon arrival on telephone numbers provided at the time of booking. A minimum of 10 minutes’ notice is required for your car to be delivered.
  • Smart Airport Parking Ltd cannot be held responsible for any costs or inconvenience incurred when not following the instructions provided by the Company.
  • If due to any cause the Customer misses their flight they must contact Smart Airport Parking Ltd instantly. At certain times the Company may not have drivers on shift and so will return the Vehicle as soon as is practically possible.
  • Customers are advised to inform us, if their flight is delayed or canceled.
  • It is not a responsibility of the company for costs or inconvenience incurred by the Customer due to returning on any day or time other than that on the booking form. On special days (some Bank Holidays etc.) the amenities of Smart Airport Parking Ltd is limited. On these occasions the Company might charge an additional fee for car delivery.
  • It is also a duty of the customers to must notify Smart Airport Parking in case of any flight is delayed or coming earlier than expected time otherwise a penalty of £10 will be incurred.
Courtesy to company staff
  • Customers must adhere to any instructions given by the Company staff or agents. The Company keeps the right to decline parking services to any persons who, in their view, are causing, or may cause a risk for the Company staff to verbal or physical violence.
Booking, Confirmations, Amendments, Prices and Cancellations.
  • All online bookings are on a request basis only. The Company reserves the right to accept or reject a booking request within 24 hours.
  • A confirmation of Booking does not entitle the Customer, unless otherwise specified, to priority over other Customers. The Customer`s password must be retained as identification of the right to drive away the Vehicle on return, since Due to the absence of satisfactory identification, the Company take the right not to discharge the Vehicle of the customer.
  • Once the Company has accepted the booking request an email confirmation will be sent to the email address provided by the Customer. It is the Customer`s responsibility to ensure the correct E-mail address has been given. It is the Customer`s responsibility to ensure this email is received. Should you fail to receive the said E-Mail you must contact the Company within 24 hours. Credit/debit card transactions will only be processed once the email confirmation has been sent.
  • Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company has a right to alter the prices of the services whether or not it notify of its intention to do so.
  • It is a policy of our company that booking may be cancelled at any time by the customer after confirmation and before the date for which the service has been kept, subject to a sliding scale of cancellation charges that will be applied. If the booking fee was paid by credit card / debit card, the booking fee of £2.00 will not be refunded.
  • If a booking was made 6 days prior to departure and then cancelled 5 days prior to departure a charge of 50% of the value of the booking will be lost and retained by the Company, if cancelled within 24hrs, customer will refunded full amount minus  £10 administration fee.
Complaints Procedure
  • It is the Customer`s accountability to check the Vehicle for damage upon return. Claims cannot be considered once the Vehicle has been returned to the Customer and the Company's representative has left the return location. Should the Vehicle suffer loss whilst in the care of Smart Airport Parking Ltd, or should any possessions be missing from the Vehicle whilst it is in Smart Airport Parking Ltd care, the representative should be informed immediately of the occurrence. Written notice, via email only, containing full details of the occurrence should be provided to our Customer Service Manager. An investigation into an incident can commence but not be concluded until written notice has been received.
  • There is no claim for damage or loss will be entered into, whatsoever, if a written complaint is not received within 7 days from the collection of the Vehicle. Before submitting a claim to the Company, Customers are required to check Condition No 2 and to please themselves that the subject matter of their claim falls within the Company`s area of accountability. Failure to comply with the above procedure may prejudice the Customer's position and it should be noted that our Report Form makes no representations as to the Company`s liability.
Moving and Relocation of Vehicles
  • The Customer must make sure that, before leaving the Vehicle with the Company that it is in a roadworthy condition, taxed and holds a current MOT certificate valid for the duration of the booking if applicable. The Company reserves the right to move the Vehicle, within or outside the Car Parks, by driving, or otherwise to such extent as the Company may in their discretion think necessary for the efficient arrangement of its parking facilities at the Car Parks, or in emergencies or to avoid accidents or obstructions. Ignition keys and any alarm and immobiliser codes to the Vehicle must therefore be left in the Vehicle at the time of handing it over to Smart Airport Parking Ltd driver. It will be necessary in the exercise of the rights conferred upon the Company under this condition, for the driver to have the right to drive or otherwise take the Vehicle on to the public highway. The Smart Airport Parking Ltd drivers are fully insured by the Company for this purpose. The Vehicle will be moved to the storage compound as soon as is feasible. The maximum distance travelled is 10 miles. On occasion the Vehicle may be moved to a different compound when operationally necessary.
  • The Vehicle will be checked for damage upon arrival, the Company does not record minor damage i.e. stone chips, scuffs, scratches of less than 6 inches, dents smaller than a 3 inch diameter or interior damage. If the weather conditions, bad light, dirty Vehicle etc. prevent a full body inspection, then Smart Airport Parking Ltd accept no liability for this car. The Customer must notify the Company's driver of any special driving attachments or car features such as disabled driver controls, key codes, immobiliser, special starting instructions etc. as the Company will not accept any liability for damage resulting from driver`s lack of familiarity with them.
Liens & Agency
  • Every Vehicle in the Car Parking compounds or being serviced by the Company is subject to a lien for all charges due or accruing from the Customer to the Company, and a general lien for all and any monies due from the Customers to the Company such liens to be in existence whenever the Vehicle is in the Car Parks, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the Vehicle in default of payment, the Company may sell the Vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the Customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the Vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the Vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.
  • Every person who enters into a contract with the Company for the parking of a vehicle in the Car Parks does soon behalf of themselves and all other Customers that are having any proprietary, possessory or other monetary or material attention in the vehicle before handing over to the company.
  • Smart Airport Parking can only reimburse the customers only when a serious breach of service contract has occurred e.g. a customer has been waiting for more than 1 hour after the first contact with the office. Due to any of the reason, the company is happy to refund the full meet and greet charges but not parking fee.

SMART Airport Parking LTD.


Luton, LU31QP


+44 (0)3333 216 261